DELIVERY INFORMATION
At Matcha Made, we strive to provide efficient and reliable delivery services to our valued customers. Below is important information about our delivery options and processes:
Delivery Locations: We are proud to offer global delivery from our three warehouses located in Indiana, United States; Sydney, Australia; and Auckland, New Zealand.
Delivery Options: For customers in the United States, Australia, and New Zealand, we offer free carbon-neutral delivery, which typically takes 1-3 business days.
For customers in other markets, we also provide free carbon-neutral delivery, with an estimated delivery time of 3-8 business days.
Order Processing: All orders placed before 4pm are processed on the same business day (excluding weekends and holidays). Once your order is confirmed, you will receive an email notification.
Order Tracking: When your order is shipped, you will receive an email notification that includes a tracking number. Please allow up to 48 hours for the tracking information to become available. You can use the provided tracking number to check the status of your order.
If you haven't received your order within 10 days of receiving the shipping confirmation email, please contact us at hi@matchamade.com. Kindly provide your name and order number so that we can assist you promptly.
RETURNS INFORMATION
We want you to be completely satisfied with your purchase from Matcha Made. If, for any reason, you need to return an item, please review the following information:
Return Policy: We offer a 90-day return policy, which means you have 90 days after receiving your item to request a return.
Eligibility for Return: To be eligible for a return, the item must be in the same condition as when you received it. It should be unworn or unused, with tags, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.
Initiating a Return: To start a return, please contact us at hi@matchamade.com. Our customer support team will guide you through the process and provide you instructions on how and where to send the package. Please note that we do not accept returns for items sent back to us without prior authorization.
Contact Us: If you have any questions or concerns regarding returns, you can always reach out to us at hi@matchamade.com. We are here to assist you.
Damaged or Incorrect Items: Upon receiving your order, please inspect it thoroughly. If you notice any defects, damages, or if you receive the wrong item, please contact us immediately. We will evaluate the issue and take the necessary steps to rectify it promptly.
Exchanges: If you wish to exchange an item, the quickest way to ensure you receive the desired product is to return the item you have. Once the return is accepted and processed, you can make a separate purchase for the new item.
Refunds: Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that the time taken for the refund to reflect in your bank or credit card account may vary.
If more than 15 business days have passed since your return was approved and you have not received the refund, please contact us at hi@matchamade.com.
Operating Facilities:
- 8377 E Camby Rd Suite 194, Plainfield, IN 46168, United States
- 14 Waler Crescent, Smeaton Grange NSW 2567, Australia
- 45 Dysart Lane, Kumeū, Auckland 0891, New Zealand
Email: For any inquiries or assistance, please feel free to email us at hi@matchamade.com. We are here to help!